In 2018, this insurance company made the decision to replace their outdated and hard-to-use customer portal application. This old portal provided a value-add service that complemented the company’s insurance offerings. It was developed as an in-house, browser-based...
Fishbowl Solutions has been working with a nuclear-components manufacturer for over ten years, helping them leverage Oracle WebCenter to manage critical project and change management documents. Change management and step-by-step process review is critical for this...
Fishbowl’s goal as a company is to help customers solve their costly and frustrating knowledge sharing problems. Many times, these problems are experienced by employees within a company. Problems such as a difficulty finding information, not knowing who to ask when...
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
Has your company recently lost technical resources that were supporting Oracle WebCenter, or has the quality of your internal and/or external support for WebCenter degraded over the years? John Lundgren, Fishbowl’s Enterprise Support Engineer, has over 13 years’...
