The COVID-19 pandemic brought new challenges to many businesses. At ECHO Inc., they noticed that people stuck at home began investing in their homes and yards. To invest, many people started buying new lawn equipment, and more people buying lawn equipment led to an...
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through...
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or...
Oracle Digital Assistant (ODA) is a robust and versatile chatbot platform that can be utilized for a variety of use cases. One such use case is to provide relief to a costly and overworked live agent support staff. So, how do we accomplish this? No chatbot solution on...
