Oracle Digital Assistant Innovations Update Featuring Office Depot

Watch this webinar to learn about the latest Oracle Digital Assistant (ODA) innovations. The webinar features a customer case study on Office Depot detailing how they’ve contained common service requests and reduced overall support costs with ODA, as well as improve experiences by reducing transfer times to live agents using Oracle Service Cloud.

Oracle Digital Assistant Customer Success Story, presented by Serdar Canbek – Office Depot’s Senior Manager of Operations Reporting & Analytics (11:53)

Innovations Update for Oracle Digital Assistant – The conversational AI for 2020 and Beyond, presented by Suhas Uliyar – Oracle VP Digital Assistant, AI & Integration (58:54)