Expert design, integration, and implementation services for the Oracle Digital Assistant platform.
Fishbowl Solutions is the leading developer for the Oracle Digital Assistant (ODA) platform. We can design and implement a digital assistant specific to your business needs. Our team will help validate your use case, design conversational interfaces, and integrate your backend data systems.
Digital Assistants for customer and employee service, sales enablement, and more.
Deflect routine requests away from call centers. Use digital assistants on corporate websites or company Facebook pages for account administration, finding store locations, ordering and canceling services, and tracking packages.
Ease onboarding with a digital assistant that guides new employees through process orientation and training. Help them get quick answers to FAQs, submit IT service requests, check schedules, find benefit information, and request PTO.
Help sales reps look up contacts, enter leads, and update opportunities. Quickly direct them to sales and marketing materials. On the other hand, sales managers can use a digital assistant to view real-time pipeline and forecast data.
Digital Assistants in action.
This office supply retailer implemented a digital assistant on their website. They are now able to deflect 30% of requests away from live agents, leading to an annual savings of $250,000.
This amusement park company implemented a mobile-ready digital assistant on their employee portal. The digital assistant helps employees quickly view schedules and other HR-related information.
Digital assistants are being used on utility companies’ websites to report outages, view bills, and service transfers. They are also helping workers in the field respond to service requests or look up parts information.
This newspaper company scaled their customer service department without adding headcount. A digital assistant on their website is handling issues with missed delivery, damaged papers, and more.
This Fortune 500 fast food company is using a digital assistant to simplify HR processes. Employees are using it to request transfers, initiate promotions, and check PTO balances.
- Forbes article: Coding Event Entries Solve Real Customer Problems – featuring Fishbowl’s Andy Weaver
- Transform Customer Service during the Holidays with a Digital Assistant
- Get your Digital Assistant for Customer Service Online Before Black Friday
- Hospitality Company Improves Employee Efficiency and Engagement with Oracle’s Digital Assistant
- Realize Six Figure Customer Service Cost Savings using Digital Assistants & Chatbots
- User Experience Innovation with Content Management and Digital Assistants
- Build a Better Chatbot with the Oracle Digital Assistant Platform
- Increase Sales Rep Productivity by 15 to 30% with Chatbots
- Increase Customer Service Satisfaction by up to 50% with Chatbots
- How Chatbots Help Government Organizations Cut Costs
Conversational flow design
Fishbowl conversational flow design starts with persona mapping and user journeys. We then give the digital assistant a voice aligned with your brand. Next, we build the intents using the out-of-the-box skills and add visual cues and menu options to make it easy to interact with. Lastly, we add security parameters and the desired levels of personalization.
Connect to Oracle Service Cloud, HCM Cloud, Zendesk, and more
Empower digital assistance for sophisticated conversations by connecting to backend systems like Oracle Service Cloud, PeopleSoft Human Capital Management, or third-party applications such as Zendesk, Salesforce, ServiceNow, and more.
Oracle Service Cloud
Oracle Human Capital Management
The latest Oracle Digital Assistant news from our blog.
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through...
Office Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or...
Digital assistants are here. Time to automate.
We’d love to discuss ideas for process automation in your organization using the Oracle Digital Assistant platform.