Oracle Digital Assistant Consulting Services

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Expert design, integration, and implementation services for the Oracle Digital Assistant platform.

Fishbowl Solutions is the leading developer for the Oracle Digital Assistant (ODA) platform. We can design and implement a digital assistant specific to your business needs. Our team will help validate your use case, design conversational interfaces, and integrate your backend data systems.

Digital Assistants for customer and employee service, sales enablement, and more.

Customer Service

Deflect routine requests away from call centers. Use digital assistants on corporate websites or company Facebook pages for account administration, finding store locations, ordering and canceling services, and tracking packages.

Employee Service

Ease onboarding with a digital assistant that guides new employees through process orientation and training. Help them get quick answers to FAQs, submit IT service requests, check schedules, find benefit information, and request PTO.

Sales Enablement

Help sales reps look up contacts, enter leads, and update opportunities. Quickly direct them to sales and marketing materials. On the other hand, sales managers can use a digital assistant to view real-time pipeline and forecast data.

Digital Assistants in action.

Retail

This office supply retailer implemented a digital assistant on their website. They are now able to deflect 30% of requests away from live agents, leading to an annual savings of $250,000.

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Riders on a theme park roller coaster

Entertainment

This amusement park company implemented a mobile-ready digital assistant on their employee portal. The digital assistant helps employees quickly view schedules and other HR-related information.

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Utilities

Digital assistants are being used on utility companies’ websites to report outages, view bills, and service transfers. They are also helping workers in the field respond to service requests or look up parts information.

Newspaper

This newspaper company scaled their customer service department without adding headcount. A digital assistant on their website is handling issues with missed delivery, damaged papers, and more.

Read the case study

Employee serving two fast food meals

Restaurant Chain

This Fortune 500 fast food company is using a digital assistant to simplify HR processes. Employees are using it to request transfers, initiate promotions, and check PTO balances.

Demo Viewlets
Brochures
News Articles
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Webinars
Oracle Resources

Conversational flow design

Fishbowl conversational flow design starts with persona mapping and user journeys. We then give the digital assistant a voice aligned with your brand. Next, we build the intents using the out-of-the-box skills and add visual cues and menu options to make it easy to interact with. Lastly, we add security parameters and the desired levels of personalization.

Connect to Oracle Service Cloud, HCM Cloud, Zendesk, and more

Empower digital assistance for sophisticated conversations by connecting to backend systems like Oracle Service Cloud, PeopleSoft Human Capital Management, or third-party applications such as Zendesk, Salesforce, ServiceNow, and more.

Facebook Messenger

Oracle Service Cloud

Zendesk

Salesforce

Oracle Human Capital Management

Servicenow

The latest Oracle Digital Assistant news from our blog.

Oracle Digital Assistant Integrated with Oracle HCM Cloud

Oracle Digital Assistant Integrated with Oracle HCM Cloud

Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or...

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Key Takeaways from Oracle OpenWorld London 2020

Key Takeaways from Oracle OpenWorld London 2020

After spending nearly two decades working for Oracle and attending many Open World events in San Francisco, it was very interesting for me to see the changes and style of this year's Oracle OpenWorld in London (OOW) particularly the keynote by Safra Catz (CEO), it...

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Digital assistants are here. Time to automate.

We’d love to discuss ideas for process automation in your organization using the Oracle Digital Assistant platform.