Mindbreeze 360

Unlock Efficiency: All the Right Information, All in One Place

Fishbowl Solutions is a Mindbreeze Certified Partner, meaning we’re among a small group of companies who have demonstrated a high level of Mindbreeze competency and performance and are able to resell, implement, support and integrate. The Mindbreeze 360 Search add-on for WebCenter Search is designed specifically to deliver a unified view of real-time customer and product information to supercharge customer service operations and reduce time to resolution (TTR) by up to 50%.

Watch this video to see our team demonstrate how to integrate a Mindbreeze Search App with ServiceNow, utilizing 360 Degree Search, and implementing a chatbot with ServiceNow. If you have questions regarding implementing a search platform with ServiceNow, this is a video you’ll want to check out.

Why Choose Mindbreeze 360?

Lightning-Fast Answers

In customer service, speed is paramount. Mindbreeze 360 harnesses cutting-edge search algorithms to instantly retrieve relevant information from your vast knowledge base. Empower your agents with the ability to quickly find solutions, reducing average handling time and delighting your customers with swift responses.

Pinpoint Accuracy

Say goodbye to long and frustrating searches. Mindbreeze 360 leverages advanced machine learning and natural language processing to deliver pinpoint accuracy in search results. No more sifting through irrelevant information – your agents will find precisely what they need to resolve customer inquiries promptly.

Connect to Over 450 Enterprise Systems

Time is money, and we understand that. With connectors for all your data sources, Mindbreeze 360 seamlessly integrates with your existing customer service systems, ensuring a smooth and streamlined workflow. Enjoy the convenience of a unified search experience, eliminating the need for tedious switching between applications and boosting agent productivity.

Intelligent Recommendations

Leave no room for guesswork. Mindbreeze 360 analyzes customer interactions, historical data, and best practices to offer intelligent recommendations to your agents. Empower them with actionable insights, enabling them to deliver personalized and effective solutions that exceed customer expectations.

Analytics for Continuous Improvement

Uncover the untapped potential of your customer service operations with Mindbreeze 360’s robust analytics and reporting capabilities. Gain deep insights into customer trends, agent performance, and process bottlenecks. Identify areas for improvement, optimize workflows, and continuously reduce your TTR, all while delivering exceptional customer experiences.

Unlock the Full Potential of Your Enterprise Search

Don’t settle for ordinary search capabilities. Upgrade to Mindbreeze 360 and unlock the full potential of your Enterprise Search, such as Oracle WebCenter. Whether you’re a small business or a large enterprise, our solution is tailored to meet your specific requirements and deliver exceptional results.

Take the first step towards revolutionizing your search experience. Contact us today to schedule a demo or request more information about Mindbreeze 360. Let Fishbow Solutions and Mindbreeze 360 empower your organization with intelligent search and discovery.

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