Fishbowl Webinar: Get your Digital Assistant for Customer Service Online Before Black
Friday

With Black Friday approaching, now is the time to ensure the best customer service with help from a digital assistant. Watch this 30-minute webinar to see how we, and our partner Oracle, are working with retailers to implement digital assistants (chatbots) to ensure consistent online customer service experiences. In this webinar, we will share success stories from retailers with digital assistants, as well as discuss and demo how digital assistants are able to:

• Provide quick answers to FAQs
• Track packages, view purchases, and cancel orders by linking to backend business systems
• Integrate with Oracle Service Cloud to provide first touch responses and seamless handoffs to live agents, if needed
• Proactively offer coupons, promotions and other associated product offers

• Case Study: Office retailer saves $250,000 annually by deflecting 30% of support interactions
• Demo (4 minutes): https://youtu.be/IILeCO4zP5I
• Oracle OpenWorld 2019 Preso: Office Depot streamlines customer service with Oracle Digital Assistant