Oracle Modern Customer Experience
McCormick Place Chicago
Presentation Information
Modern CX Hackathon Judging and Awards Ceremony
Five teams battled it out at Oracle headquarters in the second Modern CX Hackathon, and now it’s time to crown the winner. In this session learn which team built the most innovative app with Oracle CX technologies. Watch each team present its app to the esteemed panel of judges and hold your breath as we announce the winner.
- Session: THT1640
- Date/Time: Tuesday, Apr 10, 05:20 p.m. – 06:10 p.m.
- Location: Smarter CX Theater
- Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions
Four Practical and Profitable Chatbot Use Cases in the Enterprise
Chatbots have created new ways to interact with customers and employees. Users can talk with a chatbot in a browser or on a smartphone 24/7 through popular applications such as Facebook Messenger. Their ability to automate routine tasks and provide quick answers help organizations cut costs, improve customer/employee service, and drive operational efficiencies. If your organization is considering the use of chatbots and looking for practical and profitable use cases, then come to this session. Attendees learn the reasons organizations are implementing chatbots, and specifically how chatbots are being used to automate and improve sales enablement, customer service, employee onboarding, and field service operations.
- Session: BRK1259
- Date/Time: Wednesday, April 11 – 4:15 PM to 5:00 PM
- Location: W181c – Level 1 West Building (McCormick Place)
- Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions
Oracle Mobile, Social, and Chatbots: Your Next-Gen Sales Enablement Platform
Come to this session to learn how to transform your Oracle Sales engagement platform with Oracle Mobile Cloud Enterprise and use intelligent chatbots to provide a conversational experience. Learn how Fishbowl Solutions used a chatbot UI to give sales and marketing teams quick answers to sales-related questions, avoid help desk frustration, and delight the customer. Hear several use cases including how a field sales rep can use an intelligent sales chatbot built using the Oracle Mobile Cloud Service to view pricing and analytical data to get answers fast.
- Session: BRK1250
- Date/Time: Thursday, April 12 – 10:45 AM to 11:30 AM
- Location: Collective Learning Room
- Presenter: Tim Gruidl, President and Founder, Fishbowl Solutions; Krishna Mulukutla, Principal Product Manager, Oracle