Blog
Chatbot Tech Round Table: Three Real Life Use Cases on How Oracle Chatbots Can Be Integrated into Cloud Applications
Watch this video to gather more insight into chatbot capabilities. Chatbots are increasingly becoming an excellent tool for organizations to consider when developing their user experience. They provide a fast and engaging way...
Fishbowl Solutions Helps Global Communications Company Leverage Oracle WebCenter to Create a Consumer-Grade Portal Experience for its Employees
An international communications, media, and automotive company based in the United States, with over $18 billion in revenue 60,000 employees globally, wanted to implement a new, consumer-grade portal to provide a digital...
A Simple, Straightforward Method to Update Content on WebCenter-Based Portal Pages
In our experience working with numerous WebCenter Portal customers, almost all of whom suffered from failed portal/intranet implementations, this difficulty to update and quickly edit page content always lead to stagnant content throughout the portal. This stagnant content made the portal less sticky and therefore the organization didn’t realize widespread adoption…
The Intelligent Chatbot to Customer Service Agent Hand-Off within Zendesk
Chatbots are on the rise. By 2020, over 80% of businesses are expected to implement some type of chatbot automation (Business Insider, 2016). This type of automation is inevitable due to the amount of time and money that...
Collaborate Preview #2: Consider your Options for Moving Oracle WebCenter to the Cloud
By now, most people have heard about the benefits of cloud computing. To summarize, the cloud promises more agility and scalability, with less cost and administration. However, for legacy customers using on-premise software,...
Collaborate Preview #1: How a Chatbot Army Could Help Your Business
No matter your profession, having an assistant to provide some help would be awesome. Someone to compile data, run reports, enter information into systems, look up key details, and even order your new business cards after your...
GSA Migration is Easier than Ever with the Mindbreeze Winter 2018 Release
Mindbreeze recently announced the Winter 2018 release of Mindbreeze InSpire which brings a number of new features and enhancements to Mindbreeze customers. One notable addition is the GSA Transformer Service which enables Mindbreeze to receive Google Search Appliance (GSA) queries and provide a GSA-formatted XML response…
Fishbowl Solutions to Defend Trophy at Oracle Modern CX Hackathon: Hack a Smarter Customer Experience Event
Fishbowl Solutions’ Oracle Mobile and Intelligent Chatbots team will once again be participating in the Oracle Modern CX Hackathon: Hack a Smarter Customer Experience event, which takes place on Wednesday, March 28th and 29th. This is Oracle’s second biannual two-day “Hack a Smarter Customer Experience” event…
How We Integrated this Website with the Mindbreeze InSpire Enterprise Search Appliance
As many of you know Fishbowl is a Mindbreeze Certified Partner and search appliance reseller. A core component of our company culture is using the same tools and technologies we implement for our customers. For that reason, and...
3 Easy Ways to Capture Documents to Oracle Content & Experience Cloud with Oracle WebCenter Enterprise Capture
Document capture plays a crucial role in the overall content management process. The conversion of paper or electronic documents (PDFs, email attachments, etc.) to managed content that includes metadata, enables such content to...
Content Chaos Eliminated – Fishbowl Helps Manufacturer Integrate Oracle WebCenter with Agility for Enterprise Asset Management and Multichannel Delivery
This post is a recap of a recent Oracle WebCenter Content digital asset management project we completed for a manufacturing customer. They have thousands of products, and each has its own set of images, illustrations, videos,...
Oracle Content & Experience Cloud: Document Search
If you read my first post on Oracle Content & Experience Cloud (Oracle CEC), you would have come away impressed with the capabilities and features of the product. Features for organizations to manage and share high-value...
