Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
After spending nearly two decades working for Oracle and attending many Open World events in San Francisco, it was very interesting for me to see the changes and style of this year’s Oracle OpenWorld in London (OOW) particularly the keynote by Safra Catz (CEO),...
Fishbowl’s Certified Oracle Digital Assistant Associates (Left to Right): Andy Weaver, Scott Wall, and Elliot Carson Fishbowl Solutions continues to highlight its focus on designing, developing, and supporting solutions for the Oracle Digital Assistant (ODA) platform....
A National Laboratory has been utilizing PTC Windchill PDMLink for CAD Data Management and other general PDM functions, but they wanted to do more with Windchill. The obvious leap was to implement PDMLink change management functionality, but the National Laboratory...
Shop floor technicians and operators involved in assembly and other processes are at the critical, final steps in the manufacturing process. Unfortunately, these workers are often at the mercy of out of date, less than accurate paper documentation, or they need to...
Fishbowl Solutions’ Oracle Mobile and Intelligent Chatbots team will once again be participating in the Oracle Modern CX Hackathon: Hack a Smarter Customer Experience event, which takes place on Wednesday, March 28th and 29th. This is Oracle’s second biannual...
