Staying on top of regulations and maintaining security and support of IT resources including software systems are top of mind to companies within the healthcare industry. From the Health Insurance Portability and Accountability Act (HIPAA) to Chain of Custody Forms...
In 2018, this insurance company made the decision to replace their outdated and hard-to-use customer portal application. This old portal provided a value-add service that complemented the company’s insurance offerings. It was developed as an in-house, browser-based...
Fishbowl Solutions has been working with a nuclear-components manufacturer for over ten years, helping them leverage Oracle WebCenter to manage critical project and change management documents. Change management and step-by-step process review is critical for this...
Fishbowl built its consulting practice around helping organizations solve costly and frustrating knowledge sharing problems by utilizing the content management components that today are known as Oracle WebCenter. In this instance, we assisted a customer with a...
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
Engineering and manufacturing companies going through a merger/acquisition or divesture have a tall order in front of them. They have complex data sets, data management tools, business systems and processes (ERP, PLM, MES, NPI, ECO, QMS, etc.) that need to be split...
