Mindbreeze Support
Your choice for Mindbreeze support.
Fishbowl Solutions Support for Mindbreeze InSpire
Support for your Mindbreeze appliances should be timely, professional, and efficient. All Mindbreeze appliances include “basic support” from Mindbreeze, which includes bug fixes and new releases but does not cover configuration assistance or general questions. Many search implementations require attention and care not covered by this basic support—that’s where Fishbowl comes in. Our support contracts are available to all Mindbreeze customers whether or not you buy the appliances from us. Fishbowl’s Support for Mindbreeze InSpire supplements your Mindbreeze coverage to provide both break-fix troubleshooting and assistance with administrative tasks. Fishbowl will escalate and relay issues to Mindbreeze on your behalf if a product defect is suspected*.
Support will answer specific questions about Mindbreeze capabilities including:
Indexing
Serving
Relevancy
Search Apps
Query Transformation
* Due to Mindbreeze licensing terms, Fishbowl support staff can only file tickers with Mindbreeze on your behalf if you’ve purchased your appliances from us. Customers who have purchased their appliances elsewhere may receive all other aspects of the support package, including assistance with how and when to escalate an issue, but will ultimately be responsible for submitting their own tickets to Mindbreeze if a product defect is suspected.
Contact Support
- Go to fishbowlsolutions.zendesk.com.
- Click on “sign up” in the top right corner of the page.
- Provide your name and email address.
- Use the link in the confirmation email to verify your account.
