The Right Tool for the Job – ECHO Improves Customer Service with Oracle Digital Assistant Integrated with Oracle Service Cloud

ECHO is an Oracle Service Cloud customer, and while live chat through this platform was available on their website, customers had a hard time finding it. This meant that as a support channel it was underutilized and getting to a human agent was problematic. To reduce customer support costs, expedite resolutions, and improve the overall customer support experience, ECHO worked with Fishbowl Solutions to implement the Oracle Digital Assistant (ODA) and integrate it with Oracle Service Cloud.

Hear more about ECHO’s success with a customer service chatbot, and how it has helped them deflect 70% of support requests during this 45-minute webinar. Fishbowl is happy to partner with ECHO on this webinar to detail how ODA was built to answer questions regarding tool repair, parts ordering, warranty information and more. Suhas Uliyar, Oracle’s Vice President of Product Management for ODA, will also present on the latest Oracle innovations with their conversational interface platform.

Attend this webinar if you and your organization are looking to:

  • Reduce your overall customer service costs
  • Delight your customers with quick answers to FAQs
  • Understand the options to implement ODA on your website and integrate it with Oracle Service Cloud
  • Learn more about ODA’s capabilities and other use cases to help your business
Team of employees sit at a table planning out the future of their current technology. Sketched out ideas are on the board in front of them.

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