The Business: Enterprise 2.0 (E2.0) is all the rage! We need E2.0 technologies! Are we using E2.0 technologies yet?
Yes, you hear it all the time. But does everyone understand the combination of technologies it takes to achieve “E2.0” and the impact it has on your company’s information architecture?
A local customer of ours was faced with this dilemma:
“Our business needs improved company communications with E2.0 technologies, but we want to maintain a manageable and affordable information architecture!”
This major financial institution knew that the days of a one-way feeding of information to their 2,300 employees via email was a thing of the past.
Instant messaging, social networking, and real-time feeds delivering up-to-the-minute information needed to be their future.
E2.0 was clearly the answer.
With the help of Fishbowl’s business analysis, proofs of concept and expertise, the decision was made to implement a portal-based intranet solution (pdf) that delivers the sought after E2.0 features with Oracle UCM acting as the “single source of truth” for their content and the management of the content.
The intranet has improved the speed of transactions, increased capacity, reduced email clutter (a favorite of users), simplified the organization’s information architecture (a favorite of the IT department), and provided a yearly savings of 25 percent on administrative costs.
Not to mention, it was recognized by Oracle for its innovative information architecture and the company’s tech lead was awarded “Content Architect of the Year”.
