Blog - Chatbots
Fishbowl Solutions’ Consultants Awarded 10 Oracle Certifications
At Fishbowl Solutions, we approach continuous learning and intellectual agility as two of our core values. As an Oracle Gold partner, we consider it of utmost importance to maintain and exceed training certifications to let our customers know we can tackle their...
Oracle Service and Digital Assistant Deliver Top-Tier Customer Service to ECHO Inc. Customers
The COVID-19 pandemic brought new challenges to many businesses. At ECHO Inc., they noticed that people stuck at home began investing in their homes and yards. To invest, many people started buying new lawn equipment, and more people buying lawn equipment led to an...
4 Key Factors that Determine Chatbot Project Success
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through...
Office Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
Oracle Digital Assistant Integrated with Oracle HCM Cloud
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or...
Key Takeaways from Oracle OpenWorld London 2020
After spending nearly two decades working for Oracle and attending many Open World events in San Francisco, it was very interesting for me to see the changes and style of this year's Oracle OpenWorld in London (OOW) particularly the keynote by Safra Catz (CEO), it...
