Blog - Chatbots
3 Things We Learned at Oracle CloudWorld 2022
There was a lot to learn at Oracle CloudWorld (OCW) this year and each member of our team was active in engaging with potential customers and delivering Fishbowl value…
Fishbowl Solutions Highlights Recent ODA Success on Oracle’s Partner Perspectives Podcast
On May 24, 2022, Susan Almack, host of Oracle’s Partner Perspectives Podcast, interviewed Tim Gruidl to learn more about the successful implementation of ECHO’s Oracle Digital Assistant. At the beginning of the Podcast, Almack announced that Fishbowl is the first ever partner to discuss Oracle’s Digital Assistant (ODA) on the Partner Perspectives Podcast’..’
Fishbowl Solutions’ Consultants Awarded 10 Oracle Certifications
At Fishbowl Solutions, we approach continuous learning and intellectual agility as two of our core values. As an Oracle Gold partner, we consider it of utmost importance to maintain and exceed training certifications to let our customers know we can tackle their...
Oracle Service and Digital Assistant Deliver Top-Tier Customer Service to ECHO Inc. Customers
The COVID-19 pandemic brought new challenges to many businesses. At ECHO Inc., they noticed that people stuck at home began investing in their homes and yards. To invest, many people started buying new lawn equipment, and more people buying lawn equipment led to an...
4 Key Factors that Determine Chatbot Project Success
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through...
Office Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
