Blog - Chatbots
4 Key Factors that Determine Chatbot Project Success
Fishbowl’s team of experts has been working with chatbots, specifically Oracle Digital Assistant (ODA) since its inception in 2017. Our expertise has been used to create chatbots with conversational design in mind to enhance the overall ODA experience. Through...
Office Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to Level 3 – because with each escalation more...
Oracle Digital Assistant Integrated with Oracle HCM Cloud
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips, determining paid time off or vacation balances, or...
Key Takeaways from Oracle OpenWorld London 2020
After spending nearly two decades working for Oracle and attending many Open World events in San Francisco, it was very interesting for me to see the changes and style of this year's Oracle OpenWorld in London (OOW) particularly the keynote by Safra Catz (CEO), it...
Oracle Digital Assistant for SaaS Partner Training Insights
Our team at Fishbowl Solutions has completed several major Oracle Digital Assistant implementations over the past year and are primed to complete even more in 2020. Continuous learning and intellectual agility are part of our company's core values, so we sent Scott...
Fishbowl Employees Achieve Oracle Digital Assistant Certification
Fishbowl Solutions continues to highlight its focus on designing, developing, and supporting solutions for the Oracle Digital Assistant (ODA) platform. Recently, Fishbowl’s ODA consultants Andy Weaver, Scott Wall, and Elliot Carson passed the Oracle Cloud Platform Digital Assistant Certified Associate exam.
