Blog
Fishbowl Solutions Employees Achieve Oracle Cloud Infrastructure Architect Associate Certification
Fishbowl Solutions strives to deliver powerful and critical support and services to enterprise customers worldwide. Continuous Learning is one of Fishbowl’s core company values, and employees understand that by learning new...
Office Depot Contains 20% of Service Requests with Oracle Digital Assistant Integrated with Oracle Service Cloud
Customer service is expensive. On average, it costs about $1 per minute to service a customer that calls customer support. This cost increases if the call needs to be escalated to the next level of support – from Level 1 to...
Increasing Employee Engagement with Atlas Platform
According to Gallup, companies with highly-engaged employees outperform their competition by 147%.* Yet, 87% of employees worldwide do not feel engaged.** Ask yourself: Can you confidently say how engaged your employees are? Do...
Oracle Digital Assistant Integrated with Oracle HCM Cloud
Chatbots can be implemented into a variety of business use cases, such as customer service, employee engagement, and human resources (HR). HR use cases can fulfill a variety of functions including retrieving payslips,...
Using ControlCenter for Oracle WebCenter for Business Continuity Planning
Disruptions, such as a pandemic, impact the office protocols in place. So how do you get relevant and updated information out to your employees about return to work office procedures, work from home plans, and more?...
On-Demand Webinar: Fishbowl Solutions Enterprise Support Offerings for Oracle WebCenter
Has your company recently lost technical resources that were supporting Oracle WebCenter, or has the quality of your internal and/or external support for WebCenter degraded over the years? John Lundgren, Fishbowl’s Enterprise...
Fishbowl as your Single Point of Contact for Mindbreeze Support in North America
Search is key to running a successful business. Finding the right document when it’s needed keeps businesses running on time and on schedule. When a document is missing, or can’t be located, chaos can ensue. It’s important that...
Keeping a Mindbreeze Appliance Updated, Secure, and Running Smoothly
Mindbreeze releases approximately 6-10 updates of various magnitudes each year with one or two updates being a major release. At Fishbowl, we do our best to keep our development appliance on the latest build available, so we...
Migrating from an Expiring Production Appliance to a New Mindbreeze Appliance
Recently, our Mindbreeze production appliance was set to expire so we needed to migrate the search functionality of our systems to our new Mindbreeze appliance. Migrating to a new appliance is a great time to cleanup your...
Manage and Maintain Controlled Documents With Fishbowl Solutions’ ControlCenter
ControlCenter is an all-in-one solution for ensuring compliance with regulatory standards and automating document control. ControlCenter’s modern user experience makes it easy to manage policies, procedures, and other critical...
Splitting up a Windchill System due to Divesture
Engineering and manufacturing companies going through a merger/acquisition or divesture have a tall order in front of them. They have complex data sets, data management tools, business systems and processes (ERP, PLM, MES, NPI,...
Create a Better Search Experience by Combining Metadata Fields into Hierarchical Filters
Oftentimes content is tagged with metadata fields that are dependent on one another. An example of this kind of metadata would be Country, State, and City. When indexing content tagged in this manor with Mindbreeze, each of...
